Border Information Service
The Border Information Service (BIS) is an automated telephone service that answers incoming calls and provides general information on CBSA programs, services and initiatives through recorded scripts.
Calls within Canada – 1-800-461-9999
Calls outside Canada (long distance charges apply) – 1-204-983-3500 or 1-506-636-5064
TTY within Canada – 1-866-335-3237
Officers are available Monday to Friday, 8:00am to 4:00pm local time (except holidays) should callers require additional information.
Please click below for information provided by Canada Border Services Agency: